Between 60% and 80% of all communication is non-verbal. The trick is to combine the verbal with the non-verbal communication to test the consistency of what somebody is really saying! This programme introduces the basic concept of Body Language and helps managers and sales people alike understand how they can use non-verbal signals to enhance their communication skills.

 

Contents·

• Cultural differences

• Territories and zones

• Upper body gestures

• Lower body gestures

• Eye signals

• Territorial gestures

• Mirroring

• Seating arrangements and Power Plays

 

Format

A half to one-day programme with role-plays and group discussion.

Maximum group size: 20

 

Participants

Designed for all staff.