Recruitment is expensive - and can be costly in many ways if carried out poorly. Getting it right on the other hand pays real dividends. Recruiting the right people requires some essential principles to be followed and the application of skill and judgment.

 

This programme covers good practice in recruitment and selection, examines the techniques that should be applied when interviewing candidates and considers the merits of a number of selection tools.

 

Contents·

• Recruitment and Selection overview

• The specific requirements of sales selection

• Manpower planning and development

  • Gap analysis

  • The mechanics of job specifications and employee profiling

• The mechanics of recruitment - advertising and assessment

• Screening applicants

  • CVs

  • application letters

  • application forms

• The art of recruitment interviewing

  • preparation

  • structuring the interview

  • putting applicants at ease

  • questioning

  • listening

  • non-verbal communication

  • closing the interview

  • panel interviews

• Assessing and scoring candidates

  • reaching a decision

  • the legalities of discrimination

• Making a job offer

• Other selection tools:

  • Presentations

  • Psychometric and other tests

  • Assessment centres

  • Case studies and other exercise

• Succession Planning and Development

 

Format

The course would typically be of two days duration, with extensive CCTV interview practice and feedback, group work and discussion.

Maximum group size: 9

 

Participants

Anyone who has, or is about to take on, the responsibility of recruiting staff.