Jenzyme
CONSULTING ASSOCIATES
Selling Skills Refresher
All sales people need a booster from time to time - a reminder of some key principles and an injection of fresh ideas. This is a highly flexible programme, which could include just about anything needed - some possible areas are outlined below.
Contents·
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The Buying Process and prescribing continuum revisited
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Characteristics of a good salesperson - the customer's perspective
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Needs-satisfaction selling refresher - key principles
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Introducing and focusing the call
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Different questioning techniques / Tactical probing
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Active listening
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Presenting targeted benefits
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Effective use of company literature / materials
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Asking for commitment
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Objection handling strategies
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Building rapport and gaining trust
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Body language
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Selling against the competition
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Handling difficult customers
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Selling to "Friends"
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Group selling
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Self analysis
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Territory management
Format
This will depend entirely on what is needed and could range from a half-day workshop to a much longer in-depth look at key issues.One to one sales coaching is also available if required.
Maximum group size: 9
Participants
All sales people at any skill level.